Refund policy

RETURN & EXCHANGE POLICY

We want you to feel confident in every Why Not purchase. Eligible return requests must be submitted within 7 days of delivery.

Items must be unworn, unwashed, unaltered, and returned in their original condition with all original tags attached. Items showing signs of wear, washing, damage, fragrance, stains, or alteration may not be accepted.

Approved standard returns are issued as store credit for the full merchandise value of the returned item(s). Refunds to the original payment method are not provided for standard returns or changes of mind.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

If your return deadline falls on a weekend or recognized holiday, the return-request period will extend to the next business day.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue. After review, we will provide an appropriate resolution, which may include replacement, store credit, or a refund to the original payment method where appropriate.

MADE-TO-ORDER ITEMS

Why Not pieces are produced to order. Because production may begin shortly after an order is placed, order changes or cancellations cannot be guaranteed after checkout. Contact us as soon as possible if you need assistance with an order.

EXCHANGES

We do not guarantee direct exchanges because product availability can change. If an eligible return is approved, store credit may be issued so you can place a new order for the preferred size or item.

FINAL SALE

Items specifically marked Final Sale, gift cards, and store credit are not eligible for return unless required by applicable law

HOW TO REQUEST A RETURN

To request a return, email orders@whynotlabel.com or support@whynotlabel.com within 7 days of delivery. Please include your order number, the item(s) you would like to return, and the reason for the return.

For damaged, defective, or incorrect items, please also include clear photos of the issue.

Returns sent without prior approval may not be accepted. Once an approved return is received and inspected, eligible store credit will be issued for the merchandise value of the returned item(s).

Why Not reserves the right to refuse returns that do not meet the conditions above.

Nothing in this policy limits any rights available to you under applicable consumer-protection laws.